 About Us Welcome to UpFromAustralia.com - the Virtual Travel and Shopping site dedicated to Australia. The vision for UpFromAustralia is to help fulfill the dream of many people around the world to travel, discover and experience the world with all its wonderful places and cultures. Many dream to travel to far away places, soak in new experiences, and shop for unique products to bring home. Unfortunately, many may not yet have the opportunity due to time or money and keep on putting put off their dream holiday. Australia for example. UpFromAustralia's goal is to provide the next best thing, and also as a precursor to a real holiday in Australia - by providing a Virtual Travel and Shopping experience to Australia over the Internet. Internet visitors to UpFromAustralia.com from all corners of the world can now discover, enjoy and "pre-experience" Australia, and also shop for very uniquely Australian products. Visitors can also use the pre-experiences from the virtual tours and panoramas to help them plan their "Must See" tour itinerary when they come to Australia. In Dec 2001, UpFromAustralia.com went online, and we have added more and more stuff over time. We hope you will enjoy surfing this site as much as the great fun we have bringing it to you. Good on you for visiting. Warmest regards,Yam T. Kang Founder & Owner - www.UpFromAustralia.com e-mail: tykang@aol.com Customer Comments What some of our happy and satisfied customers had to say: [SEE CUSTOMER COMMENTS]
Contact Us UpFromAustralia.com Address: 465 Middleborough Rd, Box Hill, Melbourne VIC 3129 Australia. Phone: +61.423.749563 (Mr. Yam Kang) (a) Customer Service: sales@UpFromAustralia.com (b) More information: info@UpFromAustralia.com (c) Sales Enquiries: sales@UpFromAustralia.com Partners in Australia: 1. Engmepho (Australia) Pty. Ltd. 25 Dundee St., Sellicks Hill 5174 South Australia, Australia. Phone: +61.885.563.214 Fax: +61885.563.214 Contact: Mr. Vince Baker e-mail: engmepho@ozemail.com.au 2. Panorama Australia Pty. Ltd. 307 North East Road Hampstead Gardens South Australia 5086 Australia. Phone: +61.88266 6600 Fax: +618 8266 6888 Contact: Sandy Jacobe e-mail: enquiries@panoramaaustralia.com.au Customer Service Box tomw@optusnet.com.au Commercial Terms and Conditions Welcome to UpFromAustralia. Please read the following to know details about our commercial offering. 1. Pricing Of Merchandize The price quoted for each merchandize already includes the cost of air-shipment for worldwide orders. There is no more extra shipping charges to be calculated on top of the prices shown. 3. Shipping and Tax We ship all goods by courier or airmail. Please allow 1-2 weeks for delivery. For US and worldwide orders, occasionally custom duties may be imposed randomly and with differing rates on items at the buyer/customer’s country. In this case, the customer will have to pay for custom duties in their own locality. 4. Privacy Policy We shall not in any way share or sell any customer information to any other third party. Any customer information shall only be used by UpFromAustralia.com for the fulfillment of order, internal tracking and marketing statistics. 5. Security When you make an online purchase from UpFromAustralia.com, your credit card information is encrypted and protected by the Netscape Secure Server system within Yahoo!Stores – which is the world’s largest online shopping mall, where the security of many is paramount. It is advantageous to the security of our customers that UpFromAustralia.com transactions are securely protected within the Yahoo!Stores online store system. 6. 15 Days Money Back Return Policy & RETURNS Thank-you for ordering merchandize online with UpFromAustralia.com. We believe in 100% customer satisfaction. We hope that the merchandize meets or even exceeds your expectations. In the event that you are unhappy for any reason with the item purchased, we provide a 15 day money back return policy on the cost of the original order. RETURNS of GOODS should be made within 15 days from the date you received the merchandize. Please follow the following directions for returns. RETURNS should be made to: a) For US customers: e-Stalls (USA) 7292 Tiara Lane, La Palma, California 90623 United States of America Attention: Mr. Dominic Yew or b) For worldwide/non-US customers: UpFromAustralia.com 25 Gisborne St, Bulleen, Melbourne, Victoria 3105 Australia. Attention: Mr. Thomas Wong Please 1) e-mail us at sales@UpFromAustralia.com to inform us of the return b)include a copy of the order receipt in your return package and allow 4 weeks for returns to be processed. For any questions or comments about your order, please e-mail to sales@UpFromAustralia.com We take utmost care in packing merchandize for safe and durable shipping. In the event that the merchandize is damaged during shipment to you, please ship the damaged goods back to us and we will send a replacement at no charge and also reimburse you for the cost of return shipment. 6. Disclaimer The contents that you read in UpFromAustralia.com is provided solely for entertainment, promotional and fun educational purposes. UpFromAustralia.com does not warrant that the material will be fully accurate, reliable or error free. 7. Limitations Of Liability Neither UpFromAustralia.com nor its affiliated or related entities or its vendors are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsover based upon or resulting from any information or opinions provided on the UpFromAustralia.com site or from the use of, or the inability to use, UpFromAustralia.com materials on the site. You specifically agree that e-Stalls is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the UpFromAustralia.com site or any materials/contents on the site, or with any of UpFromAustralia.com’s Terms of Use, your sole and exclusive remedy is to discontinue using the UpFromAustralia.com site. |